As agents, I think we sometimes forget the actual pain of buying a home ... and in selling one. It's easy to get caught up in the daily complexities we see from our clients, but until we face them firsthand, it's so easy to forget. I'm not talking about investment properties, I'm talking about the pain and emotional rollercoaster of finding a dream house, trying to get a mortgage that makes sense, going through inspections on both sides, packing up one's stuff, and then actually putting possessions on a moving truck and unpacking it on the other end. Trying to get everything organized again. Hoping nothing broke or got scratched or lost.
It's daggone hard! Agony. It's been a little over four years since I sold a home and bought a new one. I remember it well. Well, not like it was yesterday although it certainly seems that way sometimes. There are still things that I wonder about -- where'd that box with those favorite cups go to? I may never know. I can't find them.
An understanding of our client's emotions during the buy or sell/buy process is critical, in my opinion. There's so much more to our jobs than just guiding our clients through the process.
I remember the insult I felt when my perfectly maintained house ... it WAS perfect!, yes it WAS! ... was questioned by the Buyer. They wanted all this stuff fixed. But the house was perfect already! How DARE they!
I remember the frustration I felt when the Buyer showed up before they were entitled to move in ... when the house was a muddy chaotic mess during what had to be the rainstorm of the year. The day we moved out. And had the temerity to tell me that my perfect, albeit muddy, house was a mess. And that I was a terrible housekeeper! I remember telling her in no uncertain terms to leave. I hadn't said goodbye to my house yet and the housecleaner and carpet cleaners hadn't been in.
I remember the uncertainty we felt when the mortgage terms we wanted weren't available to us. And waiting on pins and needles while our loan officer tried to get us what we wanted. And waiting for the call. Waiting.

And finding a previous mortgage on title that had been paid and shouldn't have been there. Working with the title officers and trying to figure out what to do since the previous bank had been merged and then merged and then merged.
And the satisfaction ... and relief ... of finally getting there. Unpacking the boxes. Sleeping in the new bedroom. Ahhhhh!
Now ... as an experienced agent, I figured I had this whole sell/buy thing under control.
And yet! See ... it's been over four years and I still remember! I was an emotional wreck. It was HARD! And it was worth it!
Those memories are a critical component of the empathy and understanding I feel and attempt to express with each of my client's transactions. Our jobs are so much more than being experts. We need to remember! And sometimes help guide from those memories.
When was the last time YOU moved? If it's been a long while, maybe it's time to experience the moment again. I believe it makes us better agents.

Your Dedicated Realtor & Active Rain Blogger, working the Auburn, Kent, Renton, Maple Valley, Federal Way, Covington, Puyallup, Sumner, Bonney Lake, Lake Tapps, and north/northeast Tacoma areas.